What makes you go back for more, spend more, or tell others about the exceptional service that you received at one of your favorite restaurants, on-line merchant, or service center? Likely it comes down to consistent and personalized service. Service and sales are not two separate entities; they are intricately linked. Building long-term relationships is key to continued sales success, especially in today’s ever-challenging environment. In a commoditized industry, the service experience is a key differentiator. How an advisory team delineates, articulates, and demonstrates their service has a direct effect on the growth of the practice and the pricing of their value.
This module presents the elements that must be considered to define, document, and systematize a powerful service experience. Participants will learn from expert coaches who have helped many advisory teams through the process of both creating and implementing service strategies that cultivate engaged, loyal clients who become advocates of the practice. And, it will help to reframe your value-added in a way that will make clients eager to pay you more or tell more people about you.
Participants will leave the workshop having:
This module is suited for ALL team members who affect the client experience, including:
This module is suited for teams or practices who:
(Follow-up Coaching: Each participant will be eligible for a 45-minute personal consultation with one of the experienced coaches to answer their specific questions and help them begin to develop their client engagement plan and MINDING strategy.)